Showing posts with label Twitter. Show all posts
Showing posts with label Twitter. Show all posts

Saturday, September 9, 2017

Communications during/after a catastrophic event

Dear reader,

hurricane Irma has just wreaked havoc on several nations & small islands in the Caribbean area of our planet and some of those islands have not only lost numerous, if not almost all buildings, but also their ability to communicate with the outside world.

This not only hampers the rescue & relief efforts since no clear picture of the disaster can be obtained by voice or written reports or simply some photographs/videos being taken and transmitted to those who can deliver help, but also leaves confusion and room for dangerous rumors. If no 'proper' flow of information can be upheld people inside and outside a disaster area tend to spread rumors or 'hearsay info' which can result in panic or looting or violence.

In order to uphold proper communication channels basically two things are required: electricity and communication equipment with all 'attached stuff' like fully operational antennas or cables connected a network/grid.

Electricity is usually distributed via power lines, which are often prone to get destroyed if they rely on poles rather than on underground cables. Even when the entire electricity grid consists of underground cables, there must be some inter-connectors and substations in the system which could easily be affected by flooding or metallic debris flying around by strong wind. A blackout of the entire system or only some parts of the AC power grid also affects all kinds of communications from landlines to GSM & other wireless networks to HF/VHF/UHF transceivers and satellite comms equipment.

When the regular power grid is down it might take days, weeks or even months to repair it because spare parts are often available from local stocks only in limited quantities. Everything from miles of cables, wooden or concrete poles, insulators, entire substations, etc must be ordered from one or more manufacturers and then there's often the problem of damaged or destroyed roads/airports/ports which makes purchasing new vital equipment a challenge.

So very often it is better for individuals/firms/authorities to rely on DC backup systems or on a 'private', small scale AC network powered by diesel/generators or by a or solar 'island solution'(offgrid) consisting of solar panels, batteries and (DC>AC) inverters. With the help of a BESS system connected to a part of the regular power grid or even the entire grid, an AC system can be powered up again with some solar and/or wind generators instead of power stations running on conventional fuels. However this medium range solutions will also take some time to fire up, since the damaged grid can require multiple replacements or repairs. 

According to Dutch minister Plasterk the situation on St. Maarten is momentarily rather bleak concerning electricity & telecommunication:
translation: There has to happen a whole lot on St. Maarten, communication
with the island is still difficult, says minister Plasterk,

  # Please note that all links marked "commercial" provided in this blog post are only to demonstrate that all mentioned products or methods are readily available. Of course there are many other similar products on offer by competitors and all hardware mentioned here isn't a "must buy" recommendation. So everyone interested in such products should do proper market research.  

Offgrid solutions, small & medium sized
Local 'private' solutions are easier to transport and to fire up, but relying on liquid fuels like gasoline or diesel might also be a problem in a disaster zone where gas stations are either sold out or destroyed. The fuel distribution system needs to be intact in order to produce electricity locally or small scale wind/solar generators have to be used in order to be independent from properly working fuel distribution system. In can even be most cost effective in the long run and it's safer because the improper use of fuel powered generators pose a risk of carbon monoxide poisoning. There have been disasters in the past where people either didn't heed the warning of authorities not to use generators inside buildings or didn't read the instruction manuals or both.
Carbon Monoxide Deaths: Generators Cause At Least Nine Fatal Poisonings After Hurricane Sandy [Huffingtington Post, Nov 2 2012]
Besides the CO problem conventional generators produce noise & need maintenance (lubricants/spare parts/service personnel) just like any car/truck. During maintenance a second backup generator has to be used or there is 'planned blackout'. Solar systems don't need much (or no) maintenance but wind generators do, albeit much less than combustion engines.

commercial storage hardware
size: ¹=small,²=medium,³=big
All-in-one solar power solution [Victron] ¹ #
Stand-Alone Solar Solutions [SMA] ¹/² #
Y cube - unsere plug-and-play Energiespeicherlösung [Younicos,pdf 6 pages,German] ²/³ #
Y cube - plug-and-play energy storage solution [Younicos,pdf 6 pages,English] ²/³ #

Powerwall [commercial,14kWh] ¹ #
Tesla Powerwall [Wikipedia] ¹ #
10 home batteries that rival Tesla’s Powerwall 2 [Business Insider, May 18th 2017] ¹ #

Solar/Wind info
Solar yield calculator  [EU Commission, 4 Europe,Africa,Asia]
RE Explorer [NREL]
Solar Maps [NREL]
Wind hybrid power systems [Wikipedia]

Extra strong solar panel (4000 instead of usual 2400 Pascal wind pressure)[commercial] ¹/²/³ #
approx 10KWpeak (53 pcs) =795kg,& 67,7 square meters (installed) 

Offgrid solutions, micro size
8 best solar chargers [The Independent, Apr 13 2016]
10 ways to make your phone's battery last longer [CNET, Aug 26th 2017]

Offgrid cooling*
(12/24V DC = more efficient than 230/110V AC systems)
Welcome to Waeco Fridges UK [commercial] #

* think about cooling for medical purposes first and then there's the general need for refrigeration of perishable food. 

Renewable goals, energy prices and economics
(before Hurricane Irma struck the island & outlook) 
(this section is currently under construction)

Energy Snapshot Saint Martin/Sint Maarten [NREL, pdf 5 pages,ENG]
(detailed data re. production, distribution & consumption of electricity - 2012(!))
Duur
Consumenten in St. Maarten betalen $0.35 per kWh voor elektriciteit. Curaçao en de Bahama’s zijn het duurst in het Caribisch gebied met $0.42 en Suriname, dat hydro-elektrische installaties gebruikt, het goedkoopst met $0.05 tot $0.11 per kWh.
translation: Expensive. Consumers in St. Martin pay $0.35 per kWh for electricity. Curacao and the Bahamas are with $0.42 the most expensive in the Caribbean area, and Suriname which uses hydro-electric generators is cheapest with $0.05 - $0.11 per kWh 
source:St. Maarten publiceert ambitieus energiebeleid [Caribisch Netwerk, Sep 5th 2014]
Duurzame en betaalbare energie in Caribisch Nederland [rijksoverheid.nl,pdf 18 pages, Dutch] (Just for islands of Saba, Sint Eustatius & Bonaire)

Landlines
advantage:
does not need power at client side, although many customers use base stations & wireless units, which don't work without electricity.Keeping old fashioned telephones for emergency use recommended
disadvantage:
poles with phone lines can be damaged by storms, switchboards can also suffer from wide spread power outages or can be affected by flooding or wind damage.

HF transmitting equipment 
advantage:
Can be used to establish long distance connections (up to thousands of miles/kilometers) in different operation modes (CW/morse code, voice or data), does not need to depend on sophisticated existing networks. Can be used mobile/portable.
works like a radio broadcast, multiple receiving stations can pickup message

disadvantage:
Depends on atmospheric conditions (daytime/nighttime & solar winds),
good antenna
Outside world must monitor the used frequencies/operating modes
signal reception often varies
often legal restrictions apply in various countries
high power consumption for transmitting energy (depending on output)

Phone Patch, Autopatch and HF/VHF/UHF Operating Guidelines [re.:USA,ARRL]

VHF/UHF transceivers
Usual range ca. 0-200 km
advantage:
usually more stable connections than much lower HF frequencies, higher data rates / better voice quality are possible because of more available bandwidth

does not need to depend on sophisticated existing networks. Can be used mobile/portable.
works like a radio broadcast, multiple receiving stations can pickup message


disadvantage:
For maximum range high-gain antennas are needed which sometimes are difficult to use in urban areas. Another problem are mountains/valleys which can block propagation of airwaves as well as large buildings.
in some countries legal restrictions can apply
high power consumption for transmitting energy (depending on output)

Satellite based communication
advantage:
depending on system operator could work on the entire planet
stable high speed/data rate connections
quick & easy to setup communication
works without existing infrastructure and could substitute broken systems
ideal as backup after destruction of regular lines of communication

disadvantage:
depending of frequency bands used can be affected by tropical rain downpours
Antennas (dishes, flat square) might not work in buildings, densely populated areas - mostly need free line of sight from client unit to orbiting satellite
expensive (hardware & operating costs)
in some countries legal restrictions apply





HF transceivers (commercial website)

Satellite based communication
VSAT systems [Wiki]
VSAT coverage maps & FAQs [commercial website]
BGAN systems [Wiki]
SNG & Microwave Systems [Wiki re video & audio broadcasts]

Satellite backbone & small GSM network [&WIFI=preferred technology]
GSM Rural Extension | Site Installation [commercial website] #

Rural Mobile Telephony: A VSAT (Satellite) based Approach
[by F.E. Idachaba & F.O. Edeko,pdf,Covenant University & University of Benin]


AT&T GSM Microcell [commercial, pdf file 12 pages] #

Iridium system
multiple phone lines [commercial website, French] #
various Iridium phones [Iridium] #

all kinds of SATphones [commercial website,UK] #

US National Guard's Hurricane Irma response
"The JISCC is specifically tailored to support unique homeland defense and civil support mission requirements," said Maj. Michael Holton, commander of the 233rd Space Communications Squadron. "It provides non-secure voice, data, video, intra-team radio, and radio interoperability for first responders supporting the incident commander."
source: Colorado National Guard sending special communications facility and crew to South [Nationalguard.mil Sept 10th 2017] 

If Internet access is still available, saves network capacity:
Hurricane Sandy - Emergency communication setup using Twitter
[EZR,Nov 2 2012]

Preparation 
The impact of a catastrophic event on communication infrastructure can be very limited if:
A existing technology is more resilient (strengthened/reinforced) and has a backup system which could ideally be fired up within minutes or installed in a matter of hours.Countries can force the private sector to invest in resilience by granting/renewing network operating licences only when all requirements are met. Requirements should include wind/rain/flooding/shaking scenarios and consider all possible 'Achilles heels' including installing backup power facilities high enough above ground to avoid flooding.
>>The pre-event tsunami hazards study, if done properly, would have identified the diesel generators as the linchpin of a future disaster. Fukushima Daiichi was a sitting duck waiting to be flooded.”<<
         source: Fukushima disaster was preventable, new study finds 
        [Robert Perkins,University of Southern California]  

Regarding structural failures of TV/Radio/Cell towers this was found ::

2.2.6 Telecommunication Towers and Masts (Photo 6)


These are almost always consciously-engineered structures. There is no good reason why so many of them fail in hurricanes. The bad reason is usually inadequate procurement procedures. Specialist advice is not often sought in specifying design criteria for suppliers or in checking that specified criteria have been met. The most common destruction of engineered structures in Caribbean hurricanes is in this class of facility.


source: Hurricanes and their Effects on Buildings and Structures in the Caribbean [by Tony Gibbs, Director, CEP, oas,org]

So this section on towers and masts suggest that in principle a design withstanding even the highest wind speeds would be possible to implement on those regions, but so far not too many firms/people/authorities cared about this resilience. Some SHF antennas (parabolic, offset or other designs) used for long distance connection either for horizontal (terrestrial) point to point connections or for a satellite link up/downlink have a problem since they have a high wind drag and the materials widely used aren't not thick enough to widthstand the high torque forces. They either bend or break which on both cases renders them useless and usually they can't be repaired. Some more research has to done on satellite dishes made from solid concrete and their 'survival rates' during tropical storms. They do exist, this author has seen some of them built by ham radio operators. They used this material because of the low costs and in order to be able to cast the dish according to their own specifications (like e.g. F/D ratio). A ground mounted satellite dish made of solid concrete should be able to absorb high winds and even impacts of smaller objects without to much damage.  


Some examples of similar structures have been found: Acoustic mirror [Wikipedia]

The alternative for increasing the chances of 'dish survival' would be a protective cover. Either those giant 'golf balls' made of extremely strong reinforced plastics (because metals would block incoming/outgoing SHF signals) which could allow operation to continue even during a storm, or a metal cover, some kind of 'garage' which can house the dish safely during the storm. It would have the advantage to shield the disk also from projectile impact provided the steel or better titanium is thick enough.    

Maybe it's possible to stimulate research projects with the aim of adding or replacing materials used today for the production of lightweight and strong, but not strong enough dishes for hurricanes. 
Carbon fibre satellite transmission dishes are accurate and portable [MaterialsToday, Feb 14 2007]

Kevlar comes to mind, because it's used in modern bullet proof vests or how about adding a steel reinforced concrete layer at the back of a commercial carbon fibre satellite dish. Creativity and testing is needed.  

National authorities should demand that vital communication infrastructure should be able to survive a set of dangers that can be expected in the area such an entity will be or was constructed.
Archives and historical records should be (re)checked for clues about quantity and magnitude of such catastrophic events in the past and new regulations should be of course as stringent as the worst case found on record or what scientists of various faculties believe are possible in the future. After such a area specific analysis it would also be easier to determine what option (A or B) to pursue.   

 The New Yorker's Amy Davidson, meanwhile, recalls Haiti's recent 7.0-magnitude earthquake, which was less powerful than Japan's but decimated the country's vulnerable infrastructure and killed hundreds of thousands of people. "The scenes from Japan are awful," she writes, but comparing the disasters in Japan and Haiti provides "evidence of why earthquakes are political and economic, almost as much as natural, experiences." Buildings in Tokyo swayed, other water-drenched structures collapsed, and cities in northern Japan suffered more than the capital, Davidson writes, but Tokyo "hasn’t been flattened in anything like the way Port au Prince was."

In a sign of Tokyo's reslience, images are now surfacing of the Tokyo Tower, re-lit and relatively unscathed.
             source: Did Engineering Save Lives in the Japanese Earthquake? [The Atlantic, Mar 11 2011]



The Sky Tree's shinbashira is a hollow concrete tube housing elevators and stairs. It's structurally separate from the exterior truss but is joined by oil dampers, which help reduce quake shaking.

"The anti-quake measures in this structure can reduce quake vibrations by 50 percent," Hirotake Takanishi, PR manager for Tobu Tower Sky Tree, told me. "We've run simulations showing the Sky Tree will withstand an 8.0-magnitude earthquake, and can withstand even stronger ones, but we can't say definitely what its upper limit is."
        source: Japan builds Tokyo Sky Tree, world's tallest tower [CNET, Mar 1 2012]
or
B replacement hardware is safely stored nearby and doesn't need to be purchased from manufacturer once such an event happens. Ideally logistic experts like military has 24/7/365 access to such storage places in order to react fast enough. A storage place near a tactical airlift airport would be ideal.

Reliable Hurricane prediction gives logistics/technicians at least 3 days time in advance to predict possible impact and to plan for effective approach to restore full, or at least partial, communication ability in order to reduce additional negative impact on the local population. Runways and properly working ports are important, but so is communication for multiple reasons.

Currently and in the near future earthquakes can't be predicted in advance.

Possible improvement rapid response
current conditions Sint Maarten:
       engl.:"Situation on Sint Maarten is dire also due lack of basic needs and  
       communications. Thus in the upcoming days capacities will be increased."
       Royal Dutch Navy
 
In order to avoid a delay caused by difficult conditions at one or more airports in the disaster area in coastal areas Navy vessels equipment with state of the art satellite communication abilities should also allow an optional microwave link from shore to ship and allow a 'bridge' function of on-board comms equipment with communication equipment deployed in the disaster zone. At least communication channels under the control of own troops should be able to establish a satellite link. If 'comms teams' are deployed before e.g. a hurricane hits the designated area they could use the time between they are safe to setup their gear and the time the Navy vessels are back in range of the microwave link after they have left the theater in order to avoid being affected by high winds and/or high seas. VHF/UHF link is also a possibility, which should be easier to establish, but has less usable bandwidth. In case of current island scenario it could have worked for local officials to use an emergency GSM network (restricted by special SIM cards or by phone IMEI numbers) including a direct link to the Netherlands or France. 

Radio/TV
The full extend of damage to various Caribbean Islands is not know at this point and hurricane Jose trailing Irma has not left the area. According to preliminary reports some transmission towers not only carrying GSM cell phone signals but also those carrying radio and television signals have been knocked out by Irma and those which may have managed to survive the first blow might not endure a second beating by Jose. It should be considered to equip Navy vessels with some lower power FM transmitters for radio broadcasts and VHF/UHF transmitters for emergency TV channels usage.
Such low power transmitters (200W - a few KW) have been in use in the past at various Airforce and Army barracks where US, UK or other countries' forces have been stationed. A local population in a disaster zone with access to regular and reliable information might start to spread dangerous rumors and it is also useful to provide vital information in a time where there's a media blackout as well as a power blackout. Many locals have small radios or TV sets or at least have smart phones or tablets, but during a long lasting power blackout a free of charge distribution of e.g. simple solar chargers or the establishment of generator powered public recharging stations could be the first step to restore some control. Once the public has access to limit amounts of electricity they can use their devise to receive important messages such as planned evacuations or a constant flow of information that additional resources are being sent in. Larger Navy vessels like US carriers already have own TV studios and a CCTV system which just need to add a small transmitter.
Regarding FM radio broadcasts it's also worth remembering that not only households have radios,but there also portable radios, those in in cars, and also many modern phones have built-in FM radios (often the headphone cables serve as an antenna). Regarding broadcasts from ship to shore, there's nothing unusual about it since this was done since the 1960s by various radio pirates which circumvented national broadcast legislation
in the UK       : Radio Caroline
and in the NL : Radio Veronica

So the idea that Navy vessels should be able to broadcast in emergency situations isn't so far fetched at all. Especialy when keeping in mind that many larger population centers around the globe are near or directly located at the coast.Of course using FM band instead of long or medium wave (in AM) would make much more sense nowadays. If Navy vessels are also used for emergency assistance their role in 'rumor control' and informing  the local population (with perhaps some entertainment as well) should be made possible by adding some broadcast equipment consisting of transmitter and a rotatable Yagi antennas .  
>>Speaking at the same news conference, Dutch Interior Minister Ronald Plasterk said that some 70% of the houses on St. Maarten have collapsed. After days of major difficulties in communicating with the island, “some communication” has now been restored, he said.
Soldiers have distributed leaflets and used megaphones to tell locals to stay indoors, as Hurricane Jose is expected to pass north of the island later on Saturday. Most patients have been evacuated from the island, the minister said.<<
       source: WSJ , Sep 8 2017

Although good old leaflets are better than no information at all, they also require some logistics to get printed and distributed. It might take some investments to be able to deliver 21st Century solutions to our vacationing citizens and locals alike, but once modern communication assets are in place it sure makes getting the 'official word' out much easier & faster. Many people have sophisticated hardware to receive such messages and are perhaps even more than willing to provide feedback to authorities in order to speed up and  optimize rescue & relief efforts. Once the broken communication channels (radio/TV/GSM networks/WIFI) the citizens are familiar with are restored the mood will most likely change from 'grim' to 'a bit more relaxed'. Considering bandwidth scarcity during the initial phase, perhaps starting firing up GSM SMS messaging service and public WIFI with only a limited number of open ports for the use of messaging apps like Whatsapp, Twitter, Facebook would be sufficient. It would certainly send a positive message that the local, disaster struck society isn't warped back some fifty or more years when they have to cope without electricity and modern electronic communication for many days or even weeks.

Hurricane Irma was terrible, there's no question about it, but it has been mentioned back in 2015 in a blog post regarding the need of much better organized disaster response in case something really catastrophic with many thousands of deaths and widespread chaos happens. On the scale suggested in the earlier article, current emergency in the Caribbean area of our planet is perhaps a level 1 or 2 event. Much bigger earthquakes or tropical storms, or *god forbid* the impact of an asteroid, will happen some time in the future, so a much quicker and more focused response can actually save lives. We are lucky to have so many very useful gadgets - we only have to use them when we lose the vital infrastructure in a disaster event. Mass tourism to very remote areas of the planet also requires more preparedness to support, inform and if necessary also to extract our citizens from their vacation destinations. NATO has excellent logistical skills to handle the aftermath of such unfortunate, but inevitable events - just a few adjustments or upgrades needed in future.      

Wireless radio and TV services are easier to provide than power which could be generated aboard the vessels, but thick cables are required to provide electricity for most important onshore buildings like e.g. hospitals/police stations/jails. Depending on the size of a Navy vessel maybe not a bad idea to have 1 or 2 smaller spare generators (conventional or solar/batt system) for such events on board.



planned future related blog releases:
Please note that a second blog post on (timely) evacuations of tourists especially from NATO countries using common NATO resources under a unified command is also 'in the pipeline'. Recent developments in the aftermath of hurricane Irma will be mentioned as well as conclusions from natural disasters which happened in the past.  
(in order to fulfill that vital civil protection task for citizens living/vacationing abroad, defense spending in all NATO member countries must be brought back to 2% of GDP where this required minimum isn't currently met)

note: as always during an unfolding event it's highly likely that some additions will be added later to this blog post

related articles (multiple languages)
re TV:
Hurricane Irma legt tv- en radiozenders Sint Maarten plat [tvtotaal.nl, Sep 6 2017]
List of television stations in the Caribbean [Wikipedia]
Huisvesting [re NTSC system being used in Sint Maarten, www.vakantienaarsintmaarten.nl]
NTSC [Wikipedia]

re radio:
Broadcast 500W and 1KW FM Transmitters [commercial] #




re Social media:
How to use Twitter during a major catastrophe [EZR, May 2015]


re power storage systems:
for households:
Nissan geeft auto-accu's tweede leven in je meterkast [RTL Z, May 13th 2016]
Prevention strategies to limit impact of catastrophic events [EZRdevelop, Nov 2012]
Automatic link establishment

Monday, May 11, 2015

How to improve communication during a calamity

Dear reader,

this blog entry is written in the immediate aftermath of the devastating Gorkha earthquake that stroke Nepal on Apr 25th 2015.

After following the most devastating events like several tropical storms , earthquakes  floodings and even the 'near miss' catastrophe of the Chelyabinsk meteor there is some knowledge obtained, some valuable insights gathered of how crisis response by local and foreign authorities went and how the public reacted on social media, such as Twitter or Facebook, to that response by the officials.

The latest major disaster was a powerful earthquake in a small mountainous state with many foreign visitors present at the time when the quake hit that country enclosed by big neighboring states China and India. Without any doubt having such big neighbors, in this case particularly India with its large military, helped to prevent the situation in Nepal to become much more dire than it is now. Without the logistical support offered by the Indian Army which deployed  two headquarters and a lot of military personnel and assets to Nepal almost immediately after the main quake, the Nepalese Army with their very limited resources wouldn't have any chance to cope with the situation. We must be thankful for their efforts for the Nepali people and foreign visitors in need, but we must also re-examine what went wrong regarding coordination of the search  & rescue effort in Nepal and abroad.


Foreigners and their ministries
Nepal was hit by this quake during a time when its holiday peak season was just starting to begin. Many tourists located mostly in those parts of the country which were most severely affected by the quake. And its is important to comprehend that the epicenter is not confining the damage to a small area:

According to geologists' opinions the common use of the word 'epicenter' is correct for describing the place where the quake originated, but is wrong when it is pretended that this is the one location where the jolt has been strongest. In this particular earthquake the zone of highest intensity was not limited to Gorkha, but the 'shake map' published by USGS showed a much wider affected area within the inner circle of maximum strength. It's perhaps a bit primitive, but you can compare it when you carry a plate with wine glasses on it, and your hand holding that plate is shaking. Your hand becomes the 'epicenter' of that wobbling plate, but all the glasses on that plate are affected in the same way as the one positioned near your hand.


So after making clear that the area hit hardest wasn't confined to Gorkha and many different kind of tourists were affected: those who visited cultural heritage sites, those who were interested in trekking and those climbers who were in the Everest region. Altogether there were thousands of foreign tourists, but also some expatriates, present at that critical moment. The problem for all foreign ministries or their local embassies is that nobody, besides perhaps relatives and friends, keeps track of them and there whereabouts. Often it's not exactly known how many foreigners are in the country exactly.

So after such an event where those unknown large quantity of foreign visitors are almost immediately put into a crisis situation there is immediate action required to locate them, organize rescue, perhaps treatment and eventually to arrange their safe return to their motherland.

Since Nepal is just a small country, not all countries where those tourists originated from have an embassy in the nation's capitol Kathmandu, making such efforts of supporting fellow countrymen even harder. Many countries have their embassy for the region located in New Delhi and with the initial breakdown of most telephone lines created additional problems to reach Nepalese authorities and their own citizens in Nepal by phone.


So the suggestion is to keep not only in contact with foreign officials of that disaster stricken area, but also maintain contacts with groups as follows:



Social media
Following the events closely on Twitter since the earthquake happened, there was some frustration expressed by especially Dutch & British tweeps, but also many in Belgium, France and other countries were almost frantic and contacted their authorities quite often on Twitter, other social media and by phone. Many felt their foreign ministries did not enough to ensure the safety of their citizens which were stranded in Kathmandu and especially in some rural areas of Nepal. While accusations of Dutch nationals seemed to be unfounded, there have been some credible reports in UK media, where relatives expressed serious concern about how the FCO handled the search for and rescue of their relatives or friends. Some errors were made by officials, so it seems. Names have not been noted correctly and support given was not sufficient, or people couldn't reach the foreign office by phone.

Some, if not most, accusations however stem from a lack of proper feedback by some of the EU officials, letting enough space for rumors to spread on social media like Twitter or Facebook. How about more openness of the authorities about the data they collect ? By asking relatives' permission to release some vital information of the missing person cases like name, photo and last known location, the relatives, but also the broader public are given a chance to verify the data put in the missing persons database and to correct false information in a timely fashion if needed. By publishing those lists it also becomes clear that there is a staff working and some 'progress reports' ("We contacted Nepal dept XYZ and instructed our embassy to XYZ") from time to time could also help to enhance acceptance by the public and to curb the spreading of rumors. And it could demonstrate to the public that there are lot more people reported missing than just those who are known by social networks and subsequently the efforts to locate and rescue them are much bigger than some members of the public might think.


It would also be a good idea to release guidelines of how to communicate with the proper authorities instead of getting 'bombarded' with repeated pleas either by social media or by telephone saying: "Please do something!", "Don't you know XYZ is missing?", etc.

Those guidelines of how to organize the community of relatives/friends of those who are missing in that foreign holiday destination could help to reduce the number of unnecessary calls/contacts significantly and some frequently updated 'FAQ' could also help to answer most asked questions, too.

According to my own observation, many people took to twitter in order to get some news about about their missing loved ones, after not using their account for many month, or after they just created a new Twitter account for this incident.

Those people often had no idea how to use social media in an efficient way, so some help of optimal use of this powerful tool is recommended.

Some suggestions for amateur tweeps could be found in this little list of what should be done and what should be avoided.


With some proper help & guidance by their national authorities the social media users can actually be formed into an effective crowd for information gathering, filtering & compilation of information, and spreading of correct & vital information.


Authorities in those disaster stricken areas can do more in order to combat the spread of rumors such as that there will follow another, even bigger (talk was about M8-9), quake right after the M7.8 jolt on April 25th, which of course scared many people and withheld them to go back into buildings for longer than necessary, or perhaps they even stopped searching for people trapped under the rubble. Rumors spread in absence of genuine information by the proper authorities ! People in general trust the authorities, but if those authorities  don't tweet or engage in Facebook discussions they are forced to seek other sources of information and 'authority' and tend to believe those.



If there aren't enough trained professionals, why not hire volunteers and get the authorized messages out ? If it is done by those, make sure they know exactly how to use Twitter, especially how not to start a public tweet with '@', but with '.@' or any other leading text, otherwise most people will never see such tweets in their timeline.


During the aftermath of the Gorkha earthquake some amateurs took the initiative and compiled a list of missing relatives/friends themselves and supported other groups busy in mapping known locations where foreign visitors of Nepal were known to be stranded. Others provided background as well as  official data to those groups and sometimes informed authorities when necessary.

If foreign ministries activate known, very helpful contacts for building such 'private - public social media partnership', better and faster results will be achieved and less mistakes will be made. Just working next to each other will result in the negative developments described above. (thus implementation of 'partnership for rescue' also results in less 'bad press' as a consequence of blunders by foreign ministry staff picked-up by national newspapers)


Ham radio
Nowadays we all use or at least know about the most advanced communication tools to our disposal which are smartphones, tablets and other devices which enable us to use service like Facebook, Twitter, Whatsapp, Google and many other useful applications for keeping in contact with other people. The 'only' problem is that often after a major disaster happens, the affected area doesn't offer those neat services anymore, because their communication networks like Internet and/or telephone lines aren't working anymore or at least are not coping anymore. So either there's no communication whatsoever or at least some serious restrictions do apply since a limited remaining capacity meets a sudden increase in communication demand (from domestic customers & from abroad)

This situation leaves only two possible alternatives:

either to use satellite based communication services, available in many places of the planet, but with a very limited number of locally available hardware necessary to use this wireless service and ham radio.

Ham radio often seems to be forgotten, since those modern communication networks dominate our daily lives, but there are still many ham radio operators around the globe who also use still use the lower frequencies with limited bandwidth for their hobby. Many of those OMs (operators) still have their very large antennas and their power amplifiers as well as their Morse gear and modems for using teletype and other coding methods to communicate.


Many of those who still use HF bands with wavelength such as 80m,40m,20m,10m are in daily contact with their counterparts in other countries, some of those located on other continents, to confirm established contacts made over the airwaves.

So depending on various conditions it's possible to establish radio contact over a few hundred kilometers up to several thousand kilometers. Although the bandwidth used is much smaller than for main stream communications, it's possible to transmit, voice, data, photos and even video over the airwaves using ham radio equipment. 

In some countries like the USA it's possible for some operators to directly link their transmitting gear with their telephone land line. (not permitted in other countries). All this communication equipment is in daily use by some, if not most, of the ham radio operators and can be used immediately as emergency communication tool. They know it and many countries have some OMs organized in emergency comms groups. They know what is needed and often they establish radio contact with other OMs in the disaster stricken area without any government asking them to do so. It's in their nature not only to help their OM friends in other areas, but to support local search & rescue efforts as well. They have been used in the past as a link between local law enforcement/ disaster response officials and the outside world to enable authorities to get a picture what is needed and to coordinate the rescue & relief effort.


It would be a good idea to establish permanent contacts between national radio amateur emergency operator organizations and departments of foreign ministries in order to have an immediate communication back-up, if all other means of communication with the disaster stricken areas fail. The national amateur radio emergency communication centers will have also a map of OMs known to be in that area, either already transmitting or busy establishing contact with the 'outside world'.


Military/NATO
As described in the blog entry on how to optimize the damage assessment process prior to search & rescue operations, how to 'bundle' operations instead of every nation trying to rescue their own citizens. it's very useful for national foreign offices to stay in constant contact with their MoD & NATO HQ in charge of such a operation during the mass casualty event.
Preliminary assessments can take place immediately after consulting the common multi-national database to determine how many citizens are missing (to get a first picture about the full scale of the event) and what's their likely location. By using the mobile phone numbers of those reported missing in the disaster zone they could ask local Telecoms (or to be more precise: their government) in that area to provide location data of their GSM phones still connected to their network. If the network is down those numbers could be used by IMSI-catchers to locate the phones of the missing during a fly over.

Some recommendations also based on the aftermath of the Gorkha earthquake (& other events)


Open database
As it is often the case, the quake hitting Nepal affected citizens of several EU countries, Canada, USA , Australia, etc. In order to have a complete picture of how many people are reported missing from all countries to determine the scale of the tragedy, it might be a good idea to collect such data in a central database, where relatives can determine what kind of information will be also shared with the public. In order to gather information from other people on vacation in that area it's of course useful to know the names of those reported missing and to have one or more photos. Contact info such as home address, phone numbers or e-mail shouldn't be public , but a instead the contact data of search coordinator/s should be released. When relatives provide passport/ID card numbers authorities should also check the correct spelling of names and verifay other given data as well and enable governments of the disaster zone to gain at access to that database, too. What happened in Nepal is that local police compiled names themselves and there have been some spelling faults and also people were still on the missing persons list who have reportedly returned safely to e.g. the United States.

'private list' compiled by Caroline Heldman, sister of one of those missing in Langtang area, used Google docs to compile and maintain list, which contained more than 400 names: (now offline/protected)

After initially also using Google docs for their missing persons list, Nepal Police started in May to use a database based system to publish their tables of those still missing:


Open phone lines , free Internet access 
Just minutes, hours after the quake hit, some journalists in Kathmandu started announcing, that even though they still had at least 3G network connection on their mobile phone, their providers were about to cut them off, because their roaming costs had reached a certain limit.

This is unacceptable during a calamity situation where not only the life of that individual is at risk, and perhaps in need of assistance from 'outside', but where suddenly many foreign visitors have to organize their rescue and risk being cutting off by overspending. Some Indian Telecoms have reacted almost immediately and started to offer free calls from India to landlines and mobile phone numbers located in Nepal, or at least lowered the costs to local Indian call fees.


European, but also Canadian, US governments must make sure that their citizens are being protected from being cut off for billing reasons by their own GSM network companies. Instead, all calls and data traffic in that affected area should be free of charge for the duration of that crisis, enabling those who still have equipment, connection and battery power also to help others who aren't that lucky.

If necessary a compensation for those telecom operators must be found afterwards.

Special apps for vacation
Some apps for smartphones could be offered to those who are about to go on vacation. Useful for providing specific disaster related information provided by their governments, such as address and contact info of nearest embassies and police stations, which could automatically transmit back cell data of the network they are connected to and/or GPS location data. Could also serve for storing voice messages, compressing photos and using burst transmissions in order to save battery power and limited network bandwidth after a major disaster (if those networks aren't completely down) .As todays smartphones often have high resolution cameras those apps could also be used for scanning fingerprints/IDs of people who are in the survivor group. Many smartphones also offer so called tethering which enables other users in the direct vicinity of that 'relay station' use the Internet connection of that phone, so this app could either activate that function or ate least explain how to do it manually. 
This 'vacation app' could also have stored maps (for pedestrians) of the area the tourist intended to visit and he/she can consult those offline IE without having a network connection.

More authorities need to join social networks
In the USA and also across Europe there is hardly an authority left which is not on at least Twitter and Facebook.
It's different in other regions of the world, but during calamities such social networks can be either a useful addition to the existing, more 'old fashioned' tools of communication such as e.g. telephone, or in times when the phone network is down it's perhaps the only way of communication left as long as the Internet is still working.

A social network like Twitter or Facebook also enables its users to share links to websites with additional information and it can be used to transfer information back and forth.

In the early hours of the Gorkha earthquake there was for instance a lot of uncertainty regarding whether the central international airport of Nepal was 'open' or 'closed' for approaching aircraft. This country lacked, and to the knowledge of this author still does, a Twitter account for their civil aviation authority. Unlike the Philippines where such a Twitter handle for their aviation authority was working at the time when a devastating Cyclone hit the City of Tacloban and its airport, Nepal wasn't able to provide timely and accurate info on their airfield vital for the influx of international aid & search & rescue personnel immediately after the big M7.8 quake hit that area.

Unlike the Indian Army or the Indian ministry of defense, again to the knowledge of this author, Nepal didn't have a reliable Twitter source regarding their army's disaster response. A task later taken over by the new Twitter account: @NEoCOfficial , which proved to be a relaible source of all kind of disaster related information, including of what the Nepal Army was planning to do at that day and quantity of goods delivered to those in need, number of wounded persons flown to a hospital, etc. 

Nepalese police and the armed police force had a Twitter account as well as their 'National Society for Earthquake Technology': @NSETNepal1
which also tweeted some decision taken by the government of Nepal.
  
Twitter lists
One advantage of covering major catastrophes and assisting people during the search , rescue and relief phase is, that by collecting Twitter handles of various important and reliable sources of information, those regional lists can be used again later, immediately the next disaster happened to gather news and instructions about that disaster stricken area.

It's recommended for foreign ministries to also have their list of contacts and update it from time to time, so they are able to use it ideally from the moment another disaster hits that particular area.

Admittedly there was not a single handle from Nepal available (on a list) immediately after the main quake occurred, but there were already many important ones from India and their previous Cyclone emergencies available. It does take some time to figure out additional useful Twitter handles, but it's easier from a 'starting point' of similar agencies in that area.

Some examples of Twitter lists:

Experts information & opinion on a subject:
https://twitter.com/EZR_news/lists/quakeinfo


'Raw' news:, news papers, TV station, journalists, officials, NGOs, military, etc (disaster area specific,but needs 'human filter')
https://twitter.com/EZR_news/lists/current-emergency2

People detected on the Twitter network who needed/provided information on missing persons:
https://twitter.com/EZR_news/lists/disaster-ppl-search


Global calamity warnings:
https://twitter.com/EZR_news/lists/calamity-warnings

A small guide of how to create/use Twitter lists

Tuesday, May 5, 2015

How to use Twitter during a major catastrophe

Dear reader,

based on the recent experiences during the Gorkha earthquake disaster here are some preliminary findings of what to do and what to avoid:

1.) Twitter can be used to rapidly inform people with valuable information, but used the wrong way it can also serve to spread unconfirmed, untrue information and contribute to create a mass hysteria, panic. Always keep that in mind. As so many advised before: think before you tweet. Think even more about what exactly you are tweeting than about misspelling or grammar mistakes. Don't spread rumors which sound often either too good to be true or so dramatic that you feel you just have to share that 'vital' information. 
Get a grip, use a search engine (like Google) to verify information and always concentrate on the date and location of that article or that tweet(see =>6.). Often articles which are being shared are on the same or similar subject, but in fact are from years back or the depicted event took place somewhere else.

2.) After thinking about whether or not the information you are about to share is genuine or not, you have to consider:
Does the recipient, who you most likely didn't know before the crisis situation came up, finds the information useful or not. Is it really 'news' for him/her/them or just 'old' info the most likely already know. Try to concentrate on vital information which is you saw tweets requesting help or reporting locations of survivors/wounded/people in need. Priority should be to assist in locating and rescuing those people.

3.) Don't address the state authorities over and over again: "Mr/Ms foreign minister our relative/friend/ or even better -- someone whose name i heard the 1st time via mass media or the Internet -- is known to be in that area please do something, save him/her/them"

Please imagine that at the other side of your Twitter message at 
foreign ministries/embassies/police departments/you name it 
are your fellow countrymen / women who are professionals and are working for years to solve similar crises. (at least some of their teams)
They care and doing their best to help to help/assist people, perhaps even working unpaid overtime to locate and rescue the missing people.

It's true, that some reliable media reported that some next of kins have not been treated as they should have been, and also that some officials in some countries did make mistakes, but if let's say out of 1000 cases perhaps 10 cases in 2 countries out of 20 are worth to be upset about, it doesn't mean that 'THE authorities' are all not capable of getting things done ! 

No doubt about that the process of collecting missing persons' details and the search for them on the ground could be improved using all the available tools of the 21st century, but in general you just have to assume that people in the offices know how to contact their counterparts in foreign countries.

4.) Don't involve authorities' Twitter handles in some minor important discussions within the missing persons community!
Imagine that every time such an Twitter handle of officials is used they will get a notification and also when people start to retweet those tweets or when they use their 'favorite' button. So when 5 handles are in a tweet the police will get a maximum of 8 notifications & all the retweets and then their favorites ! This will distract them from noticing real emergency calls by people whose life might be in danger. You don't have family discussions at home and dial 911 (112 in Europe) in order to invite the authorities to listen to your household discussion as well, do you ?
Always remember to keep contact with authorities as rarely as possible, while compiling and organizing the information you want to give them first. They really don't have the the time to follow discussions and performing their primary tasks at once.

5.) Use Twitter to organize your 'community' of also concerned to filter and compile essential data and put it into a document/webpage/publicly accessible database. As we have done after the Gorkha earthquake had struck Nepal, authorities compile their list of missing persons and the Twitter community can compile their own name list and try to locate the people destined to be rescued as well. Try to keep a strict 'command chain' where one or 2 persons are in charge of organizing and publishing the information, and others can assist to constantly verify the status of those on the list. During the aftermath of the Gorkha event there were in fact 4 groups involved:

Team 1: busy to collect names of missing, and verifying the information and keeping contact with those who reported them missing. This was done by Caroline Heldman in the USA (@carolineheldman ), whose sister and her brother in law were missing, and @Figure8Com (USA).

Team 2: Another for collecting the GPS positions or at least the location names of where those missing are known to be or at least suspected to be. Those data have been put into a map of the area and no doubt authorities were not only informed about this location map, but also used it for actually checking out this plces and rescuing persons found there alive. Milena Gavala (@CuriousGDesign) and @SBTaskForce (both USA)

Team 3: established and maintained contact with the right Indian authorities (army,police, embassy, etc) to deliver vital information from the Twitter community to the proper authorities and the getting the Twitter community informed about developments in the search & rescue efforts by the Indian Army.
They deserve our gratitude for that relentless effort, not only the Indian & Napelese Army, but also the team leader @AnupamkPandey (India)  

Team 4: EZR here (Europe), to compile general information for the public with contact numbers of authorities, communities, individuals who are contributing to the search & rescue efforts. Also providing genuine information about the stricken country of Nepal and the regions where those who are missing were believed to be. Also actively involved in monitoring tweets by people inside Nepal and abroad either looking for loved ones or who required genuine information where to get/deliver aid for those in need and 'tagging' all people with a genuine interest to get those missing home. In the beginning trying to keep that group smaller by just 'inviting' persons who said they were missing friends or relatives, not all those who just spread tweets of others or just saw it on TV or in their newspaper. By 'tagging' I mean putting those into a group or public Twitter list which then a kind of 'public timeline' for everyone else to see and to follow developments closely. 
Very few additional Twitter handles were added for Nepal weather info, Nepal government's emergency response team, and a few others from India and in Nepal who contributed most valuable information. 

Another advantage of having 3 continents (with many time zones between them) involved is that a 24h flow of information is maintained.  
  6.) Avoid retweeting old/not up to date information! 
Twitter is almost as fast lightning and there are a lot of developments during such a crisis, so don't retweet everything which originates from the beginning of crisis, when in fact you are in day 5 or 6. 
Situations have changed, people have been found or at least located, so make sure that the information you are about to share by using that retweet button is accurate and really up to date!

7.) Use Twitter to assist/support & find people, not for: "I posted names & 'facts' re dead people first" 
Since the last couple of days more grim information is reaching us from Nepal, after search and rescue operation was called off in many places and has now been shifted to a recover mission. That said, we must think twice what our Twitter engagement wants to achieve. 
Do we want to use this medium in a way to locate people, support those who are either in Nepal or outside trying whatever they can to help the local population to survive this big tragedy and those who are involved in a big operation to find and repatriate all foreigners, or do we potentially want to hurt those who are still waiting for news of their loved ones ? Of course everyone, including those who are anxiously waiting for their loved ones to be found, is interested in some news regarding those who are still listed as missing, but circumstantial, unofficial evidence given to those next of kin is not an answer. 

Only a proper identification process done by officials, often supported by medical records of the deceased, formal identification by their relatives, and in some cases DNA testing, can deliver 100% correct results. Everything else is neither 100% correct, nor would it be appropriate to shock relatives or friends of those supposed to be dead to inform them via Twitter. Even more so posting personal belongings of victims, found ID cards, etc in order to 'prove' they are indeed dead. We quickly assume that, but it's up to the officials, first and foremost to the local police, to check all leads, find the bodies and connect all evidence.  There are some tasks not to be fulfilled by Twitter or any other social networks. The responsibility of determining the dead and informing the next of kin is a task to be fulfilled by the proper authorities only. Full stop.